LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the President’s Day holiday, LISS Consulting corporate offices will be closed on Monday, February 18.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

Message sent by: LISS Consulting Corp.

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Service Alert – nSpeak Phone System









Service Alert – nSpeak Phone System
We have identified an issue potentially causing 30 seconds of post dial delay on outbound calls. We are currently working on the issue and expect a 15 minute resolution.
If you have any questions please contact our helpdesk @ helpdesk@lissconsulting.com or 516.417.5511 for more details.

The LISS Group | www.lissgroup.com | 844.LISS.001


Client Notice – User Password Filtering









To help protect our clients, we will be deploying a password filtering service to our Managed Services Clients. This will work in addition to other security measures we have already implemented to help protect you from today’s threats. There is no immediate effect, so there will be no impact on your current operations. This will be rolled out over the next month to and will take effect during your next maintenance window.
After that, the next time you change your Windows password, you won’t be allowed to choose one that has been compromised in a data breach.
If you would like to learn more about how this works, please follow this link to the full write-up.
If you do not want this additional protection, you can opt out. Just reply to his email with “OPT OUT” added to the subject line and we will remove you from the list of clients that will be getting this service, if you change your mind in the future we will be happy to deploy it for you. 
There is no additional cost associated with this service. This is something we are bundling into your Managed Services plans.

The LISS Group | www.lissgroup.com | 844.LISS.001


LISS Notification: Weather Alert 02-12-2019

Dear LISS Consulting Corp.,

The National Weather Service has issued has issued a Winter Weather Advisory which is expected to impact the NY, NJ and CT regions, effective Tuesday 02/12/2019 5 am though midnight tonight.  Heavy snow is expected, difficult travel conditions, with accumulations of 6 to 12 inches.  Mixed precipitation expected with total snow and sleet accumulations of 2 to 4 inches and ice accumulations. Winds gusting 20 to 30 mph this morning into early evening. Plan on slippery road conditions. The hazardous conditions could impact the morning and evening commute.  A Winter Weather Advisory means that periods of snow, sleet or freezing rain will cause travel difficulties. Expect slippery roads and limited visibility, and use caution while driving.

We are committed to providing timely communication and reliable service throughout this weather event.  Since the full impact of the event is not yet known, we will remain available to react as the conditions change, and will facilitate remediation and communication efforts should any unforeseen incidents occur.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. 

Please understand that any issues requiring dispatch may be delayed, as we ensure the safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

Per our Emergency Preparedness Plan, the following steps have been taken and are
in effect…
– Support Staff are able to work remotely to assist with issues via phone,
email, & web.
– Managers are working closely with their teams to ensure continuity of LISS
services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of
extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches
have been maintained and tested and are expected to function properly should a
utility power failure occur. 
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of
up-time before refueling and maintenance. Fuel suppliers are available and on
stand-by. 
– Building engineers will be on site at these locations and will be called to
action ASAP if a utility failure occurs.

Useful Links
– National
Weather Service

– The
Weather Channel

 LISS
Network Operations on Twitter

 American
Red Cross – Winter Storm Preparedness

 
Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information. You can also follow LISS
Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

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LISS Notification: Weather Alert 01-18-2019

Dear LISS Consulting Corp.,

The National Weather Service has issued a Winter Storm Watch. Winter Storm Harper is expected to impact parts of the Midwest and Eastern seaboard, effective 01/18/2019. The forecast is for heavy snow with a wintry mix that can cause icy temperatures.  The purpose of this email is to notify you of the current status of our infrastructure as well as the measures LISS Consulting is taking to prepare for this upcoming weather event. 

We are committed to providing timely communication and reliable service throughout this weather event.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. 

Per our Emergency Preparedness Plan, the following steps have been taken and are
in effect…

– Support Staff are able to work remotely to assist with issues via phone,
email, & web.
– Managers are working closely with their teams to ensure continuity of LISS
services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of
extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches
have been maintained and tested and are expected to function properly should a
utility power failure occur. 
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of
up-time before refueling and maintenance. Fuel suppliers are available and on
stand-by. 
– Building engineers will be on site at these locations and will be called to
action ASAP if a utility failure occurs.

Useful Links
– National
Weather Service

– The
Weather Channel

 LISS
Network Operations on Twitter

 American
Red Cross – Winter Storm Preparedness

 
Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information. You can also follow LISS
Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

Message sent by: LISS Consulting Corp.

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Looking Forward To 2019









As 2019 begins, we would like to take this opportunity to sincerely thank you for your business and continued support. It is thanks to clients like you that LISS Consulting Corp. is celebrating its 32nd anniversary in 2019. As part of our longstanding commitment to our clients, LISS will continue to deliver innovative technology solutions in the coming years.
We’ve accomplished a lot in 2018. We’re very excited with all of the enhancements that we’ve added knowing that this gives us a competitive advantage and allows us to deliver superior technology solutions, service & support. The importance of these enhancements cannot be overlooked and we feel that our clients should know that they are in good hands with their trusted technology advisors at LISS. We are confident that you will be impressed with the range of our Cloud & Cyber Security solutions. LISS Consulting’s commitment to you in delivering maximum security & reliability has never been stronger.
 
The last year has been a very exciting year at LISS Consulting Corp. We have made significant investments in our practice areas, staff, and industry tools to improve our service. Some of our 2018 goals included:
 
  • Maintain & improve our level of support and response times
  • Continued enhancement of our Cloud & Cyber Security strategy to deliver best-of-breed solutions
  • Implement improved security framework including technologies, policies & procedures
  • Continue in-depth analysis of internal security procedures
  • Develop best practices for security of our clients’ networks
  • Continued training of our staff, including cloud technologies & cyber risks
 
We’re happy to say that we’ve made significant progress in all of these areas.  This is accomplished through substantial investments to be one the best Managed Technology Service Providers in our region.  Some of these investments included addition of: 
 
  • Information Security Professionals to stay current with Cyber Security risks that affect our clients and put programs in place to monitor the latest cyber threats and advise on how to protect against these threats. This is an area of continued focus as the cyber threat landscape continues to evolve.
  • Rolling out technology tools including password managers & dual factor authentication for secure access to client and internal systems. This protects your networks with the same level of security that banks and other financial organizations use.
  • ITIL certified Technical Writers. ITIL is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of your business. This allows us stay up to date on the constant changes in your environment.
  • Cloud Architects so that we can stay ahead of the curve on the latest cloud services & solutions and how they can benefit your business.
  • Managers for our Client Services, Professional Services and Managed Service departments.
  • Account Executives to maintain quality assurance for our customers.
  • 24/7/365 Cyber Security Operations Center to monitor our networks and keep us protected to ensure secure access to your networks.
On behalf of the LISS team, we want to thank you again for your continued support and wish you the best in 2019.
Sincerely,
Ira Reisman & Eyal Isaac
The LISS Group

The LISS Group | www.lissgroup.com | 844.LISS.001


LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the New Year’s Day holiday, LISS Consulting corporate offices will be closed on Tuesday, January 1, 2019.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You
are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* Th
e contents of this email message are confidential and proprietary *
——————————————————————————–

Message sent by: LISS Consulting Corp.

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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Christmas Eve & Christmas Day holidays, LISS Consulting corporate offices will close early at 1:00 PM on Monday, December 24 and will be closed on Tuesday, December 25.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

Message sent by: LISS Consulting Corp.

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LISS Alert – Security Alert








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LISS Consulting Corp, 3000 Marcus Avenue, Suite 2W1, Lake Success, NY 11042
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LISS Alert – *Resolved* Anti-Virus Issue








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LISS Consulting Corp, 3000 Marcus Avenue, Suite 2W1, Lake Success, NY 11042
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Constant Contact