LISS Alert – Potential Anti-Virus Issue








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LISS Consulting Corp, 3000 Marcus Avenue, Suite 2W1, Lake Success, NY 11042
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Constant Contact



HelpDesk Communications Update








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LISS – Security Notification








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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Thanksgiving Day holiday, LISS Consulting corporate offices will be closed on Thursday, November 22 and will close early at 1:00 PM on Friday, November 23.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Weather Alert 11-15-2018

Dear LISS Consulting Corp.,

The National Weather Service has issued a Winter Storm Watch which is expected to impact the Eastern seaboard, effective 11/15/2018. Rain, snow or a wintry mix of sleet and freezing rain are forecasted. The purpose of this email is to notify you of the current status of our infrastructure as well as the measures LISS Consulting is taking to prepare for this upcoming weather event. 

We are committed to providing timely communication and reliable service throughout this weather event.  Since the full impact of the event is not yet known, we will remain available to react as the conditions change, and will facilitate remediation and communication efforts should any unforeseen incidents occur.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. 

Please understand that any issues requiring dispatch may be delayed, as we ensure the safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

Per our Emergency Preparedness Plan, the following steps have been taken and are
in effect…
– Support Staff are able to work remotely to assist with issues via phone,
email, & web.
– Managers are working closely with their teams to ensure continuity of LISS
services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of
extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches
have been maintained and tested and are expected to function properly should a
utility power failure occur. 
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of
up-time before refueling and maintenance. Fuel suppliers are available and on
stand-by. 
– Building engineers will be on site at these locations and will be called to
action ASAP if a utility failure occurs.

Useful Links
– National
Weather Service

– The
Weather Channel

 LISS
Network Operations on Twitter

 American
Red Cross – Winter Storm Preparedness

 
Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information. You can also follow LISS
Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Security Notice, Dark Web Scan & Monitoring

Dear LISS Consulting Corp., 

The LISS Security Team is always looking for new ways to protect client data.  You may have heard the term “Dark Web”; the Internet is made up of different levels based on the access available and purpose:

  • Public Web – information that you would normally find on search engines. This is where most internet browsing occurs (online shopping, social media, photos & videos, etc.)
  • Deep Web – information that is not indexed by search engines.  This represents internal company sites, online databases, member-only sites, etc.
  • Dark Web – information that is not accessible by normal internet browsers.  A hidden network of websites accessed via encrypted connections to mask both location and identity. 

Using the latest tools available to us, we are going to be running an initial Dark Web scan for any information related to your company – this scan will be performed *only* for active monthly Managed IT Support clients.  This scan checks if any of the accounts associated with your organization have appeared on the Dark Web. This is a strong risk indicator of possible impending breaches, especially for users who re-use the same password or iterations of the same password in multiple places. 

In the coming weeks you will receive a report with a list of email address that we found, the date they were found and, if applicable, the breach they were compromised in. Where no breach info is provided the breach has not been publicly disclosed, making a breach of these credentials even more dangerous. 

Recommended steps (LISS Professional Services team can assist as necessary):

  1. Notify all listed users of the information and require them to change all their work related passwords. 
  2. Institute a team password management or Single Sign-On solution at your office.
  3. Enable multi-factor authentication for all accounts where possible.

The report is a point-in-time snapshot of available information available on the Dark Web.  Unfortunately, this is a constant threat that should be continually monitored to ensure timely on-going actions can be taken based on the leaked data.  If you would like to be notified as any additional accounts are discovered you can sign up for monthly monitoring of your domains.  Please contact your Account Executive for more information.  

If you have any questions or concerns regarding this notice, please contact our Security Operations Center at soc@lissconsulting.com.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services | Security Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

 What is the Issue?

Security researchers have discovered that Microsoft office 365 users are being targeted in a new phishing campaign. The aim of the attack is to hijack the users’ Office 365 account and credentials.

 

Why is this noteworthy?

This phishing campaign takes advantage of license changes for Office 365 that are going into effect on October 2, 2018. Microsoft is extending the Office 365 Home/Personal Installation Limits. These phishing emails ask users to log into their account with the link in the email to activate the new license extensions and once doing so their credentials would be stolen. Microsoft stated that these license changes will go into effect without the need for human interaction; therefore these emails should all be treated as suspicious.

 

What is the exposure or risk?

Any individual with a Microsoft Office 365 account or who have previously had an account is at risk of being targeted. Hijacked accounts can lead to a breach and system/sensitive data can become compromised.

 

What LISS recommends:

·         Inspect links carefully before clicking to ensure you are clicking where you expect to go.

·         Implement a two-factor authentication for all systems

·         Using different passwords for each account

·         Avoid shared logins whenever possible

·         Use a password manager with two-factor authentication to securely store your credentials 


You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Labor Day holiday, LISS Consulting corporate offices will be closed on Monday, September 3rd.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

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Reminder; LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Independence Day holiday, LISS Consulting corporate offices will close early at 1:00 PM on Tuesday, July 3 and will be closed on Wednesday, July 4.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Independence Day holiday, LISS Consulting corporate offices will close early at 1:00 PM on Tuesday, July 3 and will be closed on Wednesday, July 4.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

Message sent by: LISS Consulting Corp.

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