Reminder; LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Independence Day holiday, LISS Consulting corporate offices will close early at 1:00 PM on Tuesday, July 3 and will be closed on Wednesday, July 4.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Independence Day holiday, LISS Consulting corporate offices will close early at 1:00 PM on Tuesday, July 3 and will be closed on Wednesday, July 4.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Memorial Day holiday, LISS Consulting corporate offices will be closed on Monday, May 28.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

In order to provide our Managed Clients with additional protection from today’s advanced threats, we are implementing an add-on Cloud layer for Spam filtering to augment the existing scanning provided by our current systems. This additional service will provide superior protection from phishing e-mails, various malware, and advanced e-mail threats. As this is all managed by one set of rules, all of your existing requested whitelists will not be affected.

This should help decrease the amount of spam coming your way and create fewer false positives. As always if you need a specific email domain white or blacklisted please let our service desk know.

If you would like to discuss this change or additional email security measures, please contact your Account Manager. 

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

Last week there were 2 major data breaches announced. One from Under Armour’s “myfitnesspal” app which leaked users E-mail addresses and passwords among other information. The other from Saks and Lord & Taylor. The latter resulted in 5 million credit cards being leaked to the dark web. Yesterday, another breach was reported, this time by Panera Bread which affected at least 10,000 online customers. The move to the cloud is accelerating advanced threats and cloud vendors are providing advanced options for mitigating these threats, but they must be set up and enabled. We are seeing a large increase in attacks on E-mail (both on-premise and in the cloud), cloud services and any hosted applications. With the level of automation possible with today’s advanced scripting, we recommend hardening your security as much as your workflow will allow.

We would like to take this opportunity to present a few ways in which you can protect yourself from data breaches
 

  1. Use a unique password for every website, service or vendor account.
  2. User a password manager like LastPass to store all of these passwords in encrypted form.
  3. Use 2-factor authentication where available.
  4. Provide training to your users so they are aware of the latest cyber threats including current phishing attacks.
  5. Never transfer confidential information in an unencrypted format, this includes E-mail, file transfer services like Dropbox and regular USB or other removable storage. There are numerous solutions for encrypting and transferring data securely.
  6. Don’t focus only on preventing a breach, also focus on what information will be accessible to the public if a breach does occur, encryption is an excellent way to prevent data from falling in the wrong hands.

Lastly, if you would like to discuss implementing one or more of the above in your business please contact your Account Manager to discuss your business needs.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Good Friday holiday, LISS Consulting corporate offices will be closed on Friday, March 30.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at https://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: https://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
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LISS Notification: Weather Alert Update 03-21-2018

Dear LISS Consulting Corp.,

At this time, we have closed our New York corporate offices.  We will continue to monitor the weather and resume normal business operations as soon as possible.  Currently our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. Client Services support staff are monitoring our HelpDesk call center & ticket queues and issues are being responded to in a timely manner.  All tickets will
be addressed in a timely fashion and all issues will be resolved as quickly as
possible. 

Please
understand that any issues requiring dispatch may be delayed, as we ensure the
safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information.

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

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LISS Notification: Weather Alert 03-06-2018

Dear LISS Consulting Corp.,

The National Weather Service has issued has issued a Winter Storm Warning which is expected to impact the NY, NJ and CT regions, effective Wednesday 03/21/2018 6:00 am though Thursday 03/22/2018 6:00 am EST. Heavy snow is expected, difficult travel conditions with significantly reduced visibility, wind gusts up to 35 MPH, accumulations of 11 to 15 inches.

We are committed to providing timely communication and reliable service throughout this weather event.  Since the full impact of the event is not yet known, we will remain available to react as the conditions change, and will facilitate remediation and communication efforts should any unforeseen incidents occur.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. 

Please understand that any issues requiring dispatch may be delayed, as we ensure the safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

Per our Emergency Preparedness Plan, the following steps have been taken and are
in effect…
– Support Staff are able to work remotely to assist with issues via phone,
email, & web.
– Managers are working closely with their teams to ensure continuity of LISS
services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of
extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches
have been maintained and tested and are expected to function properly should a
utility power failure occur. 
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of
up-time before refueling and maintenance. Fuel suppliers are available and on
stand-by. 
– Building engineers will be on site at these locations and will be called to
action ASAP if a utility failure occurs.

Useful Links
– National
Weather Service

– The
Weather Channel

 LISS
Network Operations on Twitter

 American
Red Cross – Winter Storm Preparedness

 
Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information. You can also follow LISS
Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

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LISS Notification: Weather Alert 03-11-2018

Dear LISS Consulting Corp.,

The National Weather Service has issued a Winter Storm Watch for the NY and CT regions, effective Monday evening though Tuesday afternoon. Heavy snow is possible, difficult travel conditions, heavy winds with gusts 35-45 MPH, with snow accumulations of 4 to 8 inches.

We are committed to providing timely communication and reliable service throughout this weather event.  Since the full impact of the event is not yet known, we will remain available to react as the conditions change, and will facilitate remediation and communication efforts should any unforeseen incidents occur.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools.

Please understand that any issues requiring dispatch may be delayed, as we ensure the safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

Per our Emergency Preparedness Plan, the following steps have been taken and are in effect…
– Support Staff are able to work remotely to assist with issues via phone, email, & web.
– Managers are working closely with their teams to ensure continuity of LISS services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches have been maintained and tested and are expected to function properly should a utility power failure occur.
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of up-time before refueling and maintenance. Fuel suppliers are available and on stand-by.
– Building engineers will be on site at these locations and will be called to action ASAP if a utility failure occurs.

Useful Links
– National Weather Service
– The Weather Channel
– LISS Network Operations on Twitter
– American Red Cross – Winter Storm Preparedness
– Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit www.lisshelpdesk.com for additional information. You can also follow LISS Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

 

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

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LISS Notification: Service Alert & Weather Alert Update 03-08-2018

Dear LISS Consulting Corp.,

At this time, our New York corporate offices are open and we have resumed normal business operations.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. Client Services support staff are monitoring our HelpDesk call center & ticket queues and issues are being responded to in a timely manner.  All tickets will
be addressed in a timely fashion and all issues will be resolved as quickly as
possible. 

*** Several Internet & voice carriers are reporting outages in our area.  As of 12:00 pm EST, the carriers have not advised an ETA for restoration.  We will continue to monitor the outages.

  • Optimum (Cablevision/Altice) in NJ, NY, NYC and the surrounding Boros, Long Island & CT.
  • Comcast in NY and NYC
  • Verizon in NY, NYC , and across eastern PA
  • Spectrum (Time Warner/Charter) in NYC and Brooklyn

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information.

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

Message sent by: LISS Consulting Corp.

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