LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Martin Luther King, Jr. Day holiday, LISS Consulting corporate offices will be closed on Monday, January 15.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
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LISS Notification: Weather Alert Update 01-04-2018

Dear LISS Consulting Corp.,

At this time, we plan to resume normal business operations Friday 01/05/2018.  LISS corporate offices will re-open, however we expect morning delays due to severe frigid weather and potentially hazardous road conditions.

Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. Client Services support staff are monitoring our HelpDesk call center & ticket queues and issues are being responded to in a timely manner.  All tickets will
be addressed in a timely fashion and all issues will be resolved as quickly as
possible. 

Please
understand that any issues requiring dispatch may be delayed, as we ensure the
safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information.

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

On Tuesday, January 2, security researchers published 2 significant flaws which have been named Meltdown and Spectre for that affect Intel, AMD and ARM Processors. The flaw in all Intel x84-64 microprocessor chips allows for attackers to gain varying levels of access into protected kernel memory areas. The kernel is the core of a computer’s operating system with complete control over everything on the computer system.


Information is still being released but as of now, it appears that this flaw was initially discovered by Google security researchers and, in accordance with best practice, quietly disclosed to Intel so they can begin investigating and patching the vulnerability. This appears to have occurred at some point this summer between June and July, the specifics will become clearer as sources are verified. The details of this vulnerability will be publicly released on the 9th of January 2018.

 

What you should know:

  1. There is no known malware that can take advantage of this yet.
  2. All the manufacturers and Operating System creators are either working on a patch or have already begun patching, but this must be patched by each development team independently.
  3. Microsoft, Google, and Amazon are in various stages of patching their data centers from this vulnerability, so the public cloud appears to be safe from this threat already.
  4. Linux and Apple have been quietly releasing patches over the last month and have partially patched the vulnerabilities.
    1. For Linux patching please reference the distro you have.
    2. For Mac OSX please update to 10.13.2 at your earliest convenience and to 10.13.3 once it is released.
  5. Protecting from this vulnerability should be addressed the same as other threats, a multi-layered approach.
    1. Make sure all systems are as updated as the respective source allows.
    2. This includes firmware for all IoT devices.
    3. Make sure you have Antivirus installed on all the machines you use (if in doubt contact our helpdesk for assistance)
    4. Make sure you use a unique password for each account so that if one of your logins is stolen it holds less value to the attackers.
    5. Make sure to use 2FA (two-factor authentication) everywhere where it’s an option. With 2FA even if a password is stolen it holds less value because the attacker doesn’t have the secondary authentication method.

Various sources are reporting different readiness of patches but most are anticipating a patch from Microsoft to be included in the next patch cycle, next Tuesday (1/9/2018). Our managed clients will receive this patch in accordance with their normal patch schedule.

We will continue to monitor the situation and inform you as needed if anything changes. 

If you have any questions, or would like to schedule a security assessment please don’t hesitate to reach out to the helpdesk. 

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Weather Alert 01-03-2018

Dear LISS Consulting Corp.,

The National Weather Service has issued has issued a Winter Storm Warning which is expected to impact the NY & CT regions, effective Thursday 01/04/2017 1:00 am though Friday 01/05/2017 1:00 am EST. Heavy and blowing snow, winds gusting as high as 50 mph, difficult travel conditions, with accumulations of 5 to 8 inches, with localized amounts up to 10 inches in Queens & Nassau counties is expected.

We are committed to providing timely communication and reliable service throughout this weather event.  At this time, we intend to delay opening our corporate offices Thursday 01/04/2018 based on the morning’s conditions.  Since the full impact of the event is not yet known, we will remain available to react as the conditions change, and will facilitate remediation and communication efforts should any unforeseen incidents occur.  Our entire staff is available to address any issue via phone and our advanced remote access, monitoring & management tools. 

Please understand that any issues requiring dispatch may be delayed, as we ensure the safety of our staff traveling to our sites or customer sites.  We appreciate your understanding during this time.

Per our Emergency Preparedness Plan, the following steps have been taken and are
in effect…
– Support Staff are able to work remotely to assist with issues via phone,
email, & web.
– Managers are working closely with their teams to ensure continuity of LISS
services and appropriate response to client support requests.
– Backup sites have been made ready to maintain LISS operations in the event of
extended utility or facility issues.
– NYC metro area Internet Data Centers’ generators, UPS’s, and transfer switches
have been maintained and tested and are expected to function properly should a
utility power failure occur. 
– Fuel supplies are confirmed to be able to sustain at minimum of 5 days of
up-time before refueling and maintenance. Fuel suppliers are available and on
stand-by. 
– Building engineers will be on site at these locations and will be called to
action ASAP if a utility failure occurs.

Useful Links
– National
Weather Service

– The
Weather Channel

 LISS
Network Operations on Twitter

 American
Red Cross – Winter Storm Preparedness

 
Ready.gov
– Winter Storms & Extreme Cold

If you have any questions or concerns regarding this notice, please contact our
HelpDesk at helpdesk@lissconsulting.com or 844/4.LISS.HD (844.454.7743).  Please visit
www.lisshelpdesk.com for additional information. You can also follow LISS
Network Operations on Twitter at @lissnoc (www.twitter.com/lissnoc).

You are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this email. This e-mail has been sent to you
automatically and is not capable of handling responses.

Thank you,
————————————————————————————–
Client Services, Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
————————————————————————————–

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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the New Year’s Day holiday, LISS Consulting corporate offices will be closed on Monday, January 1, 2018.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You
are receiving this message because you have been identified as a LISS
Consulting Corp. Authorized Contact for your company. If you have received this
message in error, please notify us with the appropriate contact
information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* Th
e contents of this email message are confidential and proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Christmas Day holiday, LISS Consulting corporate offices will be closed on Monday, December 25.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

Yesterday, a serious vulnerability was publicly released for Mac OS x High Sierra (version 10.13). The vulnerability allows an attacker to gain access to the computer as an administrator without a password. This is done by logging in with the “root” account, the most privileged account in Unix based operating systems.

Today, Apple released a patch for this vulnerability and we strongly encourage you to update your Mac OS X devices asap if they are running High Sierra. We are working on a way to push the update to our managed clients but if you would like to update your machine right away please follow these instructions.

Please note that if you don’t have Mac OS 10.13 or higher we don’t recommend upgrading to High Sierra at this time.

Earlier versions of Mac OS X are not vulnerable to this attack.

https://support.apple.com/en-us/HT201541

 

If you have any questions, or would like to schedule a security assessment please don’t hesitate to reach out to the helpdesk. 

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Security Alert

Dear LISS Consulting Corp.,

As you may have heard, UBER was breached in a massive hack which has leaked the information of 57 million customers and drivers. Uber paid the criminals the ransom to get the data back and claims to have proof of the destruction of the data. We advise our customers to take the following action if you have ever used UBER.

  1. Immediately change your password for your account for UBER and any other account which uses the same password and make sure to remove this password from use moving forward. Although UBER claims the passwords are not one of the items that were obtained in the breach it’s possible this info was simply not disclosed to UBER and it’s best to err on the side of caution.
  2. As per best practice if you have any accounts that support 2FA (two-factor authentication) we recommend enabling it. 2FA will provide a degree of protection and buy you some time in the event that your passwords are ever leaked in a breach. With 2FA in addition to a password, a user must enter a one-time code displayed in an app on their phone or sent via email or SMS.
  3. If you haven’t frozen your credit after the Equifax breach this is a good time to do it. The amount of threats focused on obtaining PII (personally identifiable information) is ever growing and freezing your credit provides active protection against would-be identity thieves. Unlike credit monitoring which simply alerts that you to activity that has occurred, a credit freeze is a preventive measure. The cost to freeze and unfreeze your credit varies by credit bureau and state of residence, please refer to the below site for more info:

https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs#what

  1. From a business standpoint, this is a good time to review your business continuity plan, DR preparations and internal security procedures for both physical and IT security.

Lastly, watch out for phishing emails related to this scam, scams such as “click here” to change your UBER account passwords are what we would expect to see a rise in after this news.

If you have any questions, or would like to schedule a security assessment please don’t hesitate to reach out to the helpdesk. 

Thank you,
————————————————————————————–
Client Services
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: www.lissconsulting.com/notices
* The contents of this email message are confidential & proprietary *
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LISS Notification: Holiday Business Closure

Dear LISS Consulting Corp.,

As a reminder, in observance of the Thanksgiving Day holiday, LISS Consulting corporate offices will be closed on Thursday, November 23 and will close early at 1:00 PM on Friday, November 24.  Although LISS Consulting will be closed, our HelpDesk & Network Operations departments will have staff on-call to assist you with any emergency support requests.

For a complete holiday schedule, please visit our Support FAQ at http://www.lissgroup.com/support/#frequently-asked-questions.

You are receiving this message because you have been identified as a LISS Consulting Corp. Authorized Contact for your company. If you have received this message in error, please notify us with the appropriate contact information and forward this email to that contact within your organization.

Please do not reply to this e-mail. This e-mail has been sent to you automatically and is not capable of handling responses.

Thank you,
——————————————————————————–
Client Services | Network Operations
LISS Consulting Corp., a LISS Group company
844/4.LISS.HD (844.454.7743) | helpdesk@lissconsulting.com | www.lisshelpdesk.com

– For Critical Service Notifications please visit: http://www.lissgroup.com/support/#notices
* The contents of this email message are confidential and proprietary *
——————————————————————————–

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